What should you do if a visitor wants to speak with an admissions counselor?

When a visitor wants to speak with an admissions counselor, the most effective and professional response is to check for availability and assist them. This approach demonstrates a commitment to providing excellent customer service and ensures that the visitor's needs are promptly addressed. By verifying whether the counselor is available, you not only respect the visitor's time but also enhance their experience by providing them with immediate assistance if possible.

Directing someone to a specific location without offering personal assistance may leave them feeling uncertain or unsupported. While leaving a message could be a valid option, it does not offer the immediate interaction or connection that many visitors seek. Providing a direct phone number might be helpful in certain situations, but it does not facilitate face-to-face interaction or the kind of warm welcome that is often desired in a college setting. Thus, checking for availability and assisting the visitor encapsulates a more engaged and welcoming approach.